Shipping Policy

1. General

This Shipping Policy applies to all orders placed through the online store operated by Allsson.

We aim to process and ship orders promptly. By placing an order, you agree to the terms outlined in this policy.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received, excluding weekends and public holidays.

During periods of high order volume, processing times may be slightly longer.

3. Shipping Destinations

Allsson ships orders:

• within Finland

• to EU countries

• to selected international destinations

Available shipping options and rates are displayed at checkout.

4. Shipping Methods & Costs

Shipping costs are calculated at checkout based on:

• destination

• order weight and size

• selected shipping method

Allsson does not include shipping costs in product prices unless explicitly stated.

5. Estimated Delivery Times

Estimated delivery times depend on the destination and carrier:

• Finland: 2–5 business days

• EU: 5–10 business days

• International: 7–21 business days

Delivery times are estimates and not guaranteed.

6. Delays

Allsson is not responsible for shipping delays caused by:

• carriers or postal services

• customs clearance

• force majeure events (e.g. strikes, weather, natural disasters)

7. Customs, Duties & Taxes

For orders shipped outside the EU:

• customers are responsible for any customs duties, import taxes, or fees

• Allsson has no control over these charges

Failure to pay customs fees may result in the package being returned or destroyed. Refunds will not be issued for unclaimed shipments.

8. Risk & Ownership

Risk of loss or damage transfers to the customer once the order has been delivered to the carrier, in accordance with applicable law.

9. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

• incorrect or incomplete address

• failure to collect the shipment

the customer is responsible for reshipping costs. Original shipping fees are non-refundable.

10. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact Allsson customer service within 7 days of delivery (or expected delivery) with:

• order number

• photos of the damage (if applicable)

We will investigate the issue and determine an appropriate resolution.

11. Contact Information

For shipping-related questions, please contact Allsson using the contact details provided on our website.